Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2911)
Share Your Experience-
Alexander G.2026-05-18Bought Rolex Lady-Datejust, 279160, 28mm, 2018, Steel, Silver dial, Fullset, 1y warranty
Die Uhr und die Verpackung waren im perfektem Zustand und für den Versand sehr gut verpackt.
Zusätzlich erhielt ich noch die Testresultate bezüglich Wasserdichtigkeit, einen Auszug aus "The Watch Register" und ein "Certificate of Authenticity" von SwissOnly.
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Panteleimon M.2026-05-18Bought Rolex Datejust, 16014, 36mm, 1988, Steel, Black dial, Fullset, 1y warranty
Excellent experience from start to finish. SwissOnly stood out for their exceptional professionalism! Every question was answered promptly and the entire process felt completely transparent and trustworthy. Smooth transaction, fast communication, and a beautiful watch. Highly recommended!
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Carl H.2026-05-10Bought Rolex Datejust, 16030, 36mm, 1988, Steel, Silver Linen dial, Fullset, 1y warranty
Great watch, just as described in ad with many detailed pictures. Very quick responses from thr helpful customer support team, lightning quick dispatch, carefully packaged. I would recommend this seller to everyone.
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Jean-Michel R.2026-04-24Bought Rolex Datejust, 16014, 36mm, 1987, Steel, Silver Linen dial, Fullset, 1y warranty
Je recommande. Vendeur disponible pour tout renseignement. Efficace. Envoie rapide et très bien emballé. La montre est en parfaite état, identique à l’annonce. Boîte, documents, montre tout était parfait. Je recommanderais sans aucune hésitation.
- Lena E.2026-04-22
Bought Rolex Lady-Datejust, 79173, 26mm, 2000, Two-Tone, White Roman Diamond dial, Fullset, 1y warranty
Äußerst positive Erfahrung - Die Uhr ist in perfektem Zustand und makellos. Ebenso die beigelegten Zertifikate und Bescheinigungen. Auch die Verpackung war einwandfrei.
Darüber hinaus war die Kommunikation freundlich und hilfreich - Fragen wurden innerhalb kürzester Zeit beantwortet.
Die Kauf-/Zahlungsabwicklung war ebenso professionell und unkompliziert.
Ich kann den Händler ohne Einschränkung empfehlen und werde gerne weitere Käufe in Betracht ziehen. Vielen Dank!
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Hi, I’m Olena! Let's chat.
